Columbia's office is open 6 days a week during the heating season, but our phones are open 24 hours a day, 7 days a week if you need emergency boiler service within our maintenance area. Should you need service after hours, an operator will be able to assist you. During business hours, our in-house Customer Service Representatives are here to satisfy your request to the fullest.
Have a question on your bill, a request for service, in need of an oil delivery? Our Customer Service Representatives are here to fulfill your inquiry quickly. Our goal is to satisfy each customer's needs in full, as quickly as possible, so you spend as little time on the phone as possible. However, should you need to spend more time on the phone, our Customer Service Representatives are here to help until you are comfortable.
During the cold months we understand that no one wants to be without heat or hot water. Should you call for service during office hours without heat or hot water, you will have your heat and or hot water restored before our last Service Technician goes home.
**Please see our Frequently Asked Questions for simple tips on how to restore your heat or hot water. These tips may solve your problem and prevent you from having to wait for one of our Service Technicians to come to your home.**