Problem Solving Tips for Oil customers

These tips may solve your problem and prevent you from having to wait for one of our Service Technicians to come to your home. So please read so you may be comfortable sooner rather than later.

Should you not have heat or hot water:

Most importantly, check to see how much oil is in your tank! It is possible that you may have run out of oil. Knowing that you are in need of a delivery will get you a faster response because we will know to get a delivery truck there first, as opposed to a service technician, who comes separately.

Secondly, make sure both Emergency switches are in the "on" position. The Emergency switch in most homes and larger buildings looks like a red light switch that should have the words "Emergency Burner shut off". There should be one at the top of the basement steps or just outside the boiler room, and another one somewhere on the boiler itself. If this switch was off, turn it on and give the boiler a few minutes to make heat again.

Thirdly, raise both knobs on the thermostat to their highest setting. Raise it well above what you want the temperature to be. This may give a "kick" start to the boiler and make it turn on.

Lastly, (if you have a steam system) check to see how much water is in the boiler. Raise the water level to within a quarter inch of the top of the glass tube. The boiler might have shut off due to a deficient amount of water in it. Raising the water level may cause the boiler to go on. If you have done these four steps and still need help, please call the office for a Service Technician.

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During the warm months for customers with Steam systems

Should you not have hot water:

If you have a sufficient amount of oil, check to see how much water is in the boiler. Raise the water level to within a quarter inch of the top of the glass tube. The boiler might have shut off due to a deficient amount of water in it. Raising the water level may cause the boiler to go on. Then turn on the hot water faucet and let it run for about 10 minutes. If after 10 minutes this does not give you hot water, please call the office for a Service Technician to come to your house.

Should you be getting heat:

It seems you have a sufficient amount of oil, or else the heat would not be going on. Check to see how much water is in the boiler. Raise the water level to within a quarter inch of the top of the glass tube. This should stop the heat from coming up. If this does not solve the problem, please call the office for a Service Technician to come to your house.

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Problem Solving Tips for Natural Gas customers:

These tips may solve your problem and prevent you from having to wait for one of our Service Technicians to come to your home. So please read so you may be comfortable sooner rather than later.

Should you not have heat or hot water:

Most importantly, make sure both Emergency switches are in the "on" position. The Emergency switch in most homes and larger buildings looks like a red light switch that should have the words "Emergency Burner shut off". (If you don't see a switch, don't worry). There should be one at the top of the basement steps or just outside the boiler room, and another one somewhere on the boiler itself. If this switch was off, turn it on and give the boiler a few minutes to make heat again.

Secondly, raise both knobs on the thermostat to their highest setting. Raise it well above what you want the temperature to be. This may give a "kick" start to the boiler and make it turn on.

Lastly, (if you have a steam system) check to see how much water is in the boiler. Raise the water level to within a quarter inch of the top of the glass tube. The boiler might have shut off due to a deficient amount of water in it. Raising the water level may cause the boiler to go on. If you have done these three steps and still need help, please call the office for a Service Technician.

back to top

During the warm months for customers with Steam systems

Should you not have hot water:

Check to see how much water is in the boiler. Raise the water level to within a quarter inch of the top of the glass tube. The boiler might have shut off due to a deficient amount of water in it. Raising the water level may cause the boiler to go on. Then turn on the hot water faucet and let it run for about 10 minutes. If after 10 minutes this does not give you hot water, please call the office for a Service Technician to come to your house.

Should you be getting heat:

Check to see how much water is in the boiler. Raise the water level to within a quarter inch of the top of the glass tube. This should stop the heat from coming up. If this does not solve the problem, please call the office for a Service Technician to come to your house.

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