What Information Do We Collect?
We may collect both personally identifiable information about you and non-personally identifiable information about your visit when you access our Web site.
Personally Identifiable Information: The personally identifiable information we collect includes information you submit to us. For example, if you submit a new customer inquiry, we ask you to provide personally identifiable information such as your contact information (e.g., name, address, phone number and e-mail address). In addition, if you choose to sign-up an account for new service with Columbia Utilities, you must provide us with personally identifiable information, such as your name, address, phone number, date of birth, utility account number and the last four digits of your Social Security number ("SSN"). Because participation in these activities is completely voluntary, you have a choice whether or not to disclose this information.
Non-personally Identifiable Information: Columbia Utilities also collects certain non-personally identifiable information about your computer hardware and software. This information may include: your IP address, browser type, domain names, access times, referring Web site addresses and pages visited within the Site. This information is used by Columbia Utilities for the operation of our Site, to maintain quality of the services offered, and to provide general statistics regarding use of the Site.
For your convenience we may provide links to other Web sites. Columbia Utilities encourages you to review the privacy policies of Web sites you choose to link to from the Site so that you can understand how those Web sites collect, use and share your information. Although you may find links to third party sites on the Site, Columbia Utilities is not responsible for the privacy policies or other content on Web sites outside of the Site.
Use and Sharing of Your Personal Information
Columbia Utilities collects and uses your personal information to operate the Site and deliver the services you have requested. We collect and use personal information for the sole purpose of better serving our customers, such as setting up your service, responding to your request or otherwise communicating with you. Moreover, your personal information may be used to inform you of other products or services available from Columbia Utilities. Columbia Utilities may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Columbia Utilities does not sell, rent or lease its customer lists to third parties. We occasionally hire other companies to provide limited services on our behalf. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose. However, we will not distribute or disseminate your personal information to any unaffiliated third party vendor without your prior consent.
To the extent permitted by law, Columbia Utilities may disclose any information (personal and non-personal) collected through the Site, or concerning its use, to government authorities or third parties pursuant to a legal request, subpoena, or other process that requires disclosure of information or other process that requires disclosure of information. We may use or disclose your information as permitted by law to collect debts, fight fraud, reduce credit risk, protect the rights or property of Columbia Utilities, our customers, our Site, or third parties, or when we otherwise believe in good faith that the law requires it. We also may link non-personally identifiable information such as your IP address and other information with your personal information when we feel that it is necessary to enforce compliance with our rules and policies or terms of service or to protect our Site, customers or others.
Change in Corporate Control: In the event of a corporate change in control resulting from, for example, a sale to, or merger with, another entity, Columbia Utilities reserves the right to transfer your personal information to the new party in control.
The Site may make use of "cookies" to help you personalize your online experience. A cookie is a small data file that contains a unique identification number that a Web site places on your hard drive when you visit a site. Cookies are able to store information such as data about your computer, the type of browser you use and how many times your computer visits a certain site. Any information obtained through a cookie will be used for the purpose of updating and improving the Site. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Collection and Use of Your Social Security Number
Security of Your Personal Information
Columbia Utilities is committed to protecting the security of your personal information. We take reasonable precautions to help protect your personal information from unauthorized access, use, or disclosure. We require our employees and third party vendors to protect the privacy of the information we collect. Only employees, supervisors and vendors with specific authorization have access to databases with personal information. When we transmit highly confidential information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer ("SSL") protocol. Nevertheless, Columbia Utilities does not warrant or represent that its level of security meets or exceeds any particular standard. You should keep in mind that no Internet transmission is ever 100% secure or error-free.
Children's Online Privacy
This Site, and the content contained therein, is not directed at children under the age of 13. We do not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide personally identifiable information of any kind whatsoever. If a child does provide us with personally identifiable information, a parent or guardian of that child may contact us by sending an e-mail to firstname.lastname@example.org, calling us at 1-877-726-5862, or writing to:
1350 60th Street
Brooklyn, New York 11219
Upon notification, we will delete from our records any information collected from children under the age of 13.
1350 60th Street
Brooklyn, New York 11219